1. Information We Collect

We may collect personal information, such as names, email addresses, phone numbers, and event details, when voluntarily submitted by our website visitors or clients. This information is used solely for the purpose of providing our services and communicating with you about your wedding floral needs.

2. Use of Personal Information

We use the personal information collected to understand your preferences and requirements, customise our services to meet your needs, and provide you with the best possible experience. We may also use this information to send you updates, promotional offers, or other communications related to our services. You have the option to opt out of receiving such communications at any time.

3. Data Security

We take appropriate measures to protect the personal information provided to us. We use industry-standard security protocols and technology to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. This information is used to analyse trends, administer the site, track users' movements around the site, and gather demographic information. You can choose to disable cookies through your browser settings, but please note that this may affect your ability to access certain features of our website.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, which we encourage you to review. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us, and we will promptly remove the information from our records.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions or concerns about our Privacy Policy, please contact us at victoria@victoriaengelenflowers.com. We value your privacy and will make every effort to address your enquiries in a timely and satisfactory manner.

Last updated: JULY 2023